Customizable Prison Packages: Personalized Orders for Changing Times
At Caridad Inmate Services, we understand that each incarcerated individual has unique needs and preferences. Our mission is to provide a tailored and adaptable ordering experience that caters to these specific requirements. Here’s how we achieve that:
Families can choose from a wide range of products, including snacks, hygiene items, reading materials, and more. We keep our inventory fresh and relevant by regularly introducing new and seasonal products. Whether it’s a special holiday package or a limited-edition item, we ensure that your Loved ones have access to the latest offerings. Our system adapts to changing circumstances, such as facility rules, dietary guidelines, or product availability. Some products are tied to specific seasons or occasions. For example, holiday-themed items may be in high demand during festive periods. Our exclusive limited-edition releases are popular and tend to sell out quickly. Despite our best efforts, unforeseen supply chain disruptions can impact product availability.
What do we do about it?\
Alternative Options: If a particular item is temporarily unavailable, we recommend exploring similar alternatives. Our customer service team can assist you in finding the perfect substitute. Rest assure that our Team will always strive to bring you new flavors for all to enjoy.
What’s the Deal?
Stay connected with a Loved one on JPay.
CURRENTLY SERVING ONLY NEW YORK STATE DEPARTMENT OF CORRECTIONS FACILITIES
ALL NEW YORK STATE FACILITIES CAN NOW RECEIVE 3 FOOD PACKAGES,
UP TO A TOTAL OF 40 LBS A MONTH!
RETURNS & REFUNDS: Caridad Inmate Services is not responsible for refused items at an Incarcerated individuals housing unit. Please ensure that the items you ordered are approved at your facility. If an item is not allowed at your facility, Caridad Inmate Services is not responsible for return shipping of these items. Used, Opened and or Perishable items cannot be returned, exchanged or refunded.
Shipping Fees are non-refundable for refused packages.
Incarcerated Individuals in reception status at the Department’s Reception Facility will not be allowed to receive packages for 30 days from Date of reception.
Incarcerated individuals will not be allowed to receive packages while “In-Transit” ( Temporarily Housed at another Facility)
In Accordance with NYDOCCS Directive #4911 an Incarcerated Individual of NYDOCCS may receive Monthly Food Packages containing approved items. Family, Friends and Incarcerated Individuals are responsible for ensuring the items they order are allowed at their facility and the Incarcerated Individual does not exceed the allowable limits.
Any orders received within 9 days to end of Month will be delivered for the following Month meal allowance. Please allow 7 days from order Date for shipping. Certain items may be restricted at your facility and not available for purchase. Please check with your package room for a complete list of approved items at your facility.
Package privileges are subject to change without notice. Please ensure your loved one is eligible to receive a package prior to placing your order.
