Dear Families and Friends,
We are thrilled to share some exciting news! Our new ordering platform is coming soon, designed to make your experience smoother and more convenient.
While we work diligently to update our new website, we got your emails and messages, so we have reopened our services and are here to assist you with what you need. Your support and patience during this time are greatly appreciated.
Thank you for your continued Love and Support.
Warm regards,
Caridad Inmate Services
Stay connected with a Loved one on JPay.
CURRENTLY SERVING ONLY NEW YORK STATE DEPARTMENT OF CORRECTIONS FACILITIES
ALL NEW YORK STATE FACILITIES CAN NOW RECEIVE 3 FOOD PACKAGES,
UP TO A TOTAL OF 40 LBS A MONTH!
RETURNS & REFUNDS: Caridad Inmate Services is not responsible for refused items at an Incarcerated individuals housing unit. Please ensure that the items you ordered are approved at your facility. If an item is not allowed at your facility, Caridad Inmate Services is not responsible for return shipping of these items. Used, Opened and or Perishable items cannot be returned, exchanged or refunded.
Shipping Fees are non-refundable for refused packages.
Incarcerated Individuals in reception status at the Department’s Reception Facility will not be allowed to receive packages for 30 days from Date of reception.
Incarcerated individuals will not be allowed to receive packages while “In-Transit” ( Temporarily Housed at another Facility)
In Accordance with NYDOCCS Directive #4911 an Incarcerated Individual of NYDOCCS may receive Monthly Food Packages containing approved items. Family, Friends and Incarcerated Individuals are responsible for ensuring the items they order are allowed at their facility and the Incarcerated Individual does not exceed the allowable limits.
Any orders received within 9 days to end of Month will be delivered for the following Month meal allowance. Please allow 7 days from order Date for shipping. Certain items may be restricted at your facility and not available for purchase. Please check with your package room for a complete list of approved items at your facility.
Package privileges are subject to change without notice. Please ensure your loved one is eligible to receive a package prior to placing your order.
